Frequently Asked Questions and Helpful Information when planning your vacation to the White Mountains

Cancellation Policy:

  • We have a 24-Hour cancellation policy, meaning  you must cancel your stay by noon on the day prior to your arrival.  Any Cancellations after that time will be subject to a charge, equal to 1 night’s stay.  If you are canceling a portion of your stay after you have arrived, each day that has not been canceled prior to the 24-hour window will be charged.
  • Booking Packages:  Currently packages can only be booked by calling the hotel directly at 1-603-745-8141.
  • Online Reservations:  All reservations made online through our site or through other sites must canceled online.  Unfortunately we are unable to cancel reservation you made online for you.
  • If you are canceling a portion of your stay after you have arrived, each day that has not been cancelled prior to the 24-hour window will be charged: Check-out by 11am – A $50 fee for check-out after 11am – Reserved Rate

Check-in Time:

  • Check-in time is after 3:00 PM
  • Check-ins after 11pm are available, arrangements will need to be made prior to check-in
  •  Check-ins prior to regular check-in times are possible but not guaranteed.

Check-out Time:

Check- out is at 11am. Late check-outs are occasionally possible, ask about availability when you arrive for your stay.

Lost and Found:

As a general Rule: items left by our guests are kept for a period of 1-2 weeks. Arrangements can be made for shipping or pick-up of these personal items. Items not kept include: Undergarments, personal hygene products, food, and/or alcohol. Other items may be discarded depending on their condition.  A $5 charge above and beyond shipping costs will be charged.

Check out some of the area activities:

Do you allow pets?

We have a limited amount of rooms where dogs are accepted. We do not allow any other type of pet in any room. There is a $25 per night dog fee. Having a dog in a non-dog friendly room or having cats, birds or other pet in any room is subject to a $100 additional cleaning fee.